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ZAPP THE LIGHTING OF EMPOWERMENT, HOW TO IMPROVE QUALITY, PRODUCTIVITY, AND EMPLOYEE SATISFACTION, by William C. Byham, Ph.D. with Jeff Cox, printed in1988.This item is a book5 1/4" by 8" 191 page softcover copy. This item is in good conditionwith some soiling and rubbing of the covers, the pages have a little bit of sun stain on them, there is some writing on the pages.Contents include: energize your employees, build up your business, and put your organization on a high-performance track. Most managers know that revitalization in their companies must occur from the ground up. But how can you get that message to your employees without applying the kind of pressure that makes them eve less productive? and much, much more. Thanks for Looking. L22DON’T FORGET TO CHECK OUR STORE, WE HAVE A GOOD SELECTION OF BOOKS AND VINTAGE POSTCARDS FOR A VERY GOOD PRICE AND WE SELL BOOKS BY LOTS TOO. Powered by eCRATER . List your items fast and easy and manage your active items.